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Terms & Conditions


Returns Policy

I want you to love your handcrafted Stickytarts product, but if for any reason you are not satisfied with an item you may return it within 14 days of receipt for either:

• An exchange - any additional delivery / p&p costs incurred will be payable by the customer, 
• A refund - which will be the amount you paid minus the delivery / p&p costs. 

No exchanges or refund for any made to order items, unless they are  defective or faulty.

To qualify for an exchange or refund the goods MUST be unused and in resalable condition. 

When returning items it is recommended  you obtain a certificate of posting and/or any suitable insurance, as I cannot accept responsibility for return parcels that are lost or damaged in transit.  Please include your name, address, your order reference number and the reason for the return and whether you would like a refund or exchange.
 
All custom/commissioned items are excluded from the distance selling regulations seven day return policy. If your item is defective or there has been an error in production, I will always offer to produce a replacement item where possible in the first instance.

Your existing Consumer Statutory rights are not affected by these conditions.



Distance Selling Regulations

In addition to our returns policy, under the Distance Selling Regulations customers who purchase via this website have seven working days (beginning the day after receipt) to cancel their purchase. In this case, a full refund including any original postage costs will be made, but you must return the cancelled items to Stickytarts at your cost. Please note  all items must be fit for resale. 

You must inform me in writing that you wish to return the item either via the "contact us" section or by post : Stickytarts, 25 The Chase, Great Glen, LE8 9EQ

Please note that customers are responsible for return delivery / p&p costs and  for the goods until they are received by Stickytarts . It is recommended that you obtain a certificate of posting and/or insurance.
 

Liability

I have taken great care in compiling the content of this site. However, I accept no liability for any inaccuracy, error or omission. I also accept no responsibility or liability for any damage or injury to persons or property arising from the use of any ideas or instructions contained on this site.

I try to ensure that the descriptions of all products on this site are detailed and correct. The photographs are as accurate as possible, but due to variations in light and conditions and the nature of the digital image, products may vary slightly in colour from  those displayed on your computer monitor.

Price, product, and availability information is subject to change at short notice and without prior notification.

I reserve the right to amend or update these Terms and Conditions as & when required.